Course Description

This exciting and condensed 4-day classroom-based course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations by using an engaging, case study based approach. The course also addresses the business and technical perspectives of cloud computing— how to adopt, operate and govern the cloud. 

At the end of the course, learners will be taking 2 exams: One for ITIL Foundation, which is a requirement for entry into the future ITIL Intermediate level training courses, and one for the associated CCC-CTA Bootcamp Exam.

Combined Course Introduction

 ●     ITIL: Service Management as a Practice

●     ITIL: Service Strategy

●     ITIL: Service Strategy

●     ITIL: Service Design

●     ITIL: Service Transition

●     ITIL Service Operations

●     ITIL: CSI

●     ITIL: Technology & Architecture

●     CC: Business Perspective

●     CC Technical Perspective

●     CC: Adopting Cloud Computing

●     CC: Governing Cloud Computing

●     CC: Governing Cloud Computing

●     CC: Operating Cloud Computing

●     Exam Prep: Cloud Essentials

●     Exam Cloud Essentials

Learning Goals

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service

life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. At the end of this course, you will be able to:

●     Identify the key principles and concepts of IT Service Management.

●     Identify the benefits of implementing ITIL in an organization.

●     Identify the Service Management processes and how they map to the Service Lifecycle.

●     Identify the basic concepts and definitions related to the Service Lifecycle.

●     Identify the activities and roles involved with the Service Lifecycle.

●     Identify the relationship of each component of the Service Lifecycle and how they map to

●     other components.

●     Identify the factors that affect the effectiveness of the Service Lifecycle.

The CTA Bootcamp course uses scenario-driven learning that puts participants in the right mindset to apply the principles in a realistic setting. The role-play activities included in this course use real-life situations that can occur in participants’ daily lives. Activities such as brainstorms, quizzes, and discussions add to the interactive nature of this course. At the end of this course, participants will be able to:

●     Understand the common terms and definitions of cloud computing.

●     Understand the business benefits and business considerations of cloud computing.

●     Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.

●     Understand the impact and changes of cloud computing on IT service management.

●     Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for an organization.

●     Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.

Course Agenda

Day 1

●     Combined Course Introduction

●     ITIL: Service Management as a Practice

●     ITIL: Service Strategy

●     Lunch

●     ITIL: Service Strategy

●     ITIL: Service Design

●     Day 1 Review ITIL

●     Homework

Day 2

●     ITIL: Service Transition

●     Lunch

●     ITIL Service Operations

●     Day 2 Review ITIL

●     Homework

Day 3

●     ITIL: CSI

●     ITIL: Technology & Architecture

●     Exam Prep ITIL

●     Exam ITIL

●     Lunch

●     CC: Business Perspective

●     CC Technical Perspective

●     Homework

Day 4

●     Day 1 Review: Cloud Essentials

●     CC: Adopting Cloud Computing

●     CC: Governing Cloud Computing

●     Lunch

●     CC: Governing Cloud Computing

●     CC: Operating Cloud Computing

●     Exam Prep: CTA Bootcamp

●     Exam CTA Bootcamp

●     Homework

Who can Attend?

ITIL v3 Foundation + CCC-CTA Bootcamp – Pro course will be of interest to:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators, and Stakeholders.