Internal Customer Service 1 Day Training in Middlesbrough

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live / Onsite

Course Overview:

This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving your performance in today's competitive workplace environment. Using a self-assessment tool, you will discover your dominant communication style and learn how to adapt that style to work more effectively with others. The course will help you to improve your communication skills, make good first impressions, set the right expectations, manage yourselves, and build collaboration skills. After attending this workshop, you will be able to work more effectively with colleagues and team members.

Learning Objectives:

After completing this course, delegates will be able to:

• Listen, ask questions, and interpret nonverbal messages more effectively.
• Set and manage expectations of colleagues and team members.
• Communicate assertively.
• Adapt their communication style and manage their behavior for more productive work relationships.
• Map out workflow between colleagues.
• Analyze current workflow and identify how to improve efficiency.

Agenda:

Module 1 : Communicate clearly and confidently:

• Importance of clear communication - How well do you communicate?
• The 5 Basic Principles of communication.
• Focus on Behavior not personality.
• Be Specific.
• Use the power of questions.
• Listen Actively.
• Communicate Assertively.

Module 2 : Working Better together:

• Importance of working as a team.
• Internal customers are customers too.
• Managing Internal customers expectations.
• Understanding Internal customers' behavioral styles.
• The 4 Major behavioral styles and flexing your style.
• Mapping your internal network.
• Giving the message of 'I Care' when passing work.

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM-supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@mangates.com for dates and details of Instructor Led Live Virtual Sessions.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at info@mangates.com for more details about on-site or corporate training.

Offers:

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount

Public Speaking Training: According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.

Leading Effective Teams Training: This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.

Train the Trainer Training: Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.

Presentation Skills Training: In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!

Practical Sales Skills Training: These practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.

Conflict Management Training: Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Power Query and Power Pivot for Excel Training: Power BI (including Power Query & Power Pivot) are the biggest Excel news items in the last 10 years. They give Excel users the power to draw information out of multiple sources, link it together then perform calculations on it that can then be sliced & diced any way you want.

Essential Management Skills Training: Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.

Manager Management Training: With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Sales Presentation Mastery Training: Sales are the absolute most essential component of any business, and selling skills are the most highly valued skills in today’s business landscape. The world's fastest growing and most successful businesses have one thing in common: they have effective sales people that drive their business forward.

Time Management Training: Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

Internet Marketing Fundamentals Training: Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with social media, as you have a low-cost marketing tool that can reach a large audience.