ASQ Section 604 is hosting a FREE Educational Presentation

Identifying and Solving Performance Gaps – Where to Start?

Presented by Jeff Griffiths, FCMC, Co-Founder and Managing Director, WorkForce Strategies Int’l Inc

It’s generally accepted these days that organizational performance is the result of the interplay between human capital (people), business processes, and technology. But when things aren’t working the way they should, where do you intervene? A lot of time and money can be spent chasing performance gaps – this session, based on the collective experience of the WFSI team across a range of environments (including the military, advanced manufacturing, process industries and natural resources), will introduce you to a set of “Rules of Thumb” heuristics to quickly zero in on the most probable cause of a performance issue and lead you to the “best next step” to solving it. Takeaways will include:

• Why performance isn’t where it should be – the 3 factors

• Is it technology? Process? Skills? Or some combination?

• How to apply the heuristics in typical cases

The virtual presentation will be held on Wednesday, August 23, 2023, from 6:00 PM to 7:00 PM

Attendance is FREE for ASQ Members and Non-Members are Welcome too!

About the Presenter

Jeff Griffiths, is a leading practitioner in the field of competency-based approaches to driving organizational performance. He has written extensively on competency and skills, and the ways that organizations can identify, articulate, acquire, nurture, and develop them for the benefit of all. His competency journey covers over 40 years, in the military, private sector and as an independent consultant. Jeff earned his Certified Management Consultant (CMC), designation in 2001, and was named a Fellow of the Institute of Certified Management Consultants of Alberta (FCMC) in 2014 in recognition of his service to the profession. In addition to his consulting work, Jeff is a Senior Fellow at the non-partisan Canada West Foundation, where he has co-authored several research papers related to improving human capital policies and practices. He was the first Canadian to graduate from the US Chamber of Commerce Foundation’s TPM Academy and is a member of the TPM National Learning Network of practitioners. He also serves on the workforce forum for the Dallas-based North American Strategy for Competitiveness (NASCO).

YOU WILL EARN 0.5 RU FOR ATTENDING THIS EDUCATIONAL PRESENTATION