How to Write Standard Operating Procedures (SOPs) that Avoid Human Error

Summary:

In numerous industries, human error stands as the foremost cause behind quality and production setbacks. While eradicating human error entirely may be improbable, preventing many human performance issues is feasible, particularly starting from the design phase. The efficacy of procedures significantly influences human reliability. Yet, comprehending human behavior and the psychology of error is equally crucial, pinpointing weaknesses in instructions to engineer procedures that are more human-friendly, thereby enhancing productivity, quality, and regulatory compliance.

Why Participate?

Procedures contribute to over 40% of human error incidents in manufacturing and are often the subject of regulatory citations. They serve as vital guides for execution and audits, demanding thoroughness to cater to both users and regulators alike. This webinar delves into optimizing content development and formats to mitigate human error stemming from procedural inadequacies.

Learning Goals:

By the end of the webinar, attendees will:

· Recognize the significance of procedures

· Understand factors influencing reluctance towards procedure adherence

· Acquire knowledge of optimal SOP formats and content elements

· Gain insight into document hierarchy and procedure types based on their utility

· Identify common human errors associated with procedure usage

· Comprehend the impact of human behavior on reading and writing processes

Covered Areas:

The webinar covers:

· Structuring SOPs

· Developing content

· Justifying procedure usage

· Ensuring regulatory compliance

· Universal objectives of procedures

· Examining human errors as a root cause

· Analyzing reading and thinking processes

· Identifying common errors and their origins

· Establishing procedure creation and upkeep protocols

· Defining procedure goals

· Implementing best practices in procedure writing

Who Should Attend?

This webinar caters to:

· QA/QC Directors and Managers

· Process Improvement/Excellence Professionals

· Training Leaders and Managers

· Plant Engineering Personnel

· Compliance Officers

· Regulatory Professionals

· Executive Management

· Manufacturing Operations Directors

· Human Factors Professionals