How to Transform Ordinary Customer Interactions Into Extraordinary Moments

How to Transform Ordinary Customer Interactions Into Extraordinary Moments

Make hospitality your No. 1 competitive advantage in this Unreasonable Hospitality workshop.

By Fisher Creative LLC

Date and time

Friday, May 9 · 9am - 2:30pm EDT.

Location

Pinnacle Financial Partners

850 Morrison Drive #Suite 101 Charleston, SC 29403

Refund Policy

Refunds up to 7 days before event

About this event

  • Event lasts 5 hours 30 minutes

Led by Unreasonable Hospitality Certified Coach Holly Fisher, this full-day workshop includes teaching, exercises, brainstorming, and feedback. You’ll work through the incredible framework created by Will Guidara, author of the best-selling book “Unreasonable Hospitality.” Then, together we’ll build your Customer Journey Advantage Map.

During this workshop, we’ll:

  • Dig into the difference between service vs. hospitality.
  • Identify all the customer touchpoints for your business.
  • Brainstorm ways to elevate those touchpoints ... in small and large ways.
  • Identify recurring moments in your customer's journey.
  • Learn how to create systems around hospitality.
  • Develop a plan to implement your ideas and assign ownership.

This workshop is ideal for businesses, coaches, consultants, and nonprofits that want to:

  • Boost customer loyalty
  • Motivate your team
  • Increase referrals
  • Grow your organization

Together, we’ll explore how small moments of care can make a big difference for your customers, clients, or donors.

Walk away with actionable ideas and a plan you can put into place right away.

INFO YOU NEED TO KNOW:

All tickets include morning coffee, lunch, workbook, and a copy of the book “Unreasonable Hospitality” by Will Guidara.

Upgrade to a VIP level and add one-on-one coaching sessions for help executing the plan you create during the workshop.

Questions? Email Holly Fisher at holly@fisher-creative.com or call/text 843-991-1689

No refunds after Friday, May 2.

PARKING + DIRECTIONS

Visitors can access the parking garage from Johnson Street, the street between the apartment complex and the Pinnacle office. After turning into the parking garage, follow the signs to tenant parking on Level 3. Once on Level 3, you will use the bridge from the garage to the outside deck area. Enter through the glass door to the right. Take the Elevator to the 9th floor. Pinnacle Financial Partners is located on the 9th floor. Please note any parking fees are not included in your event registration.


Tickets

Frequently asked questions

What's included in my ticket?

All tickets include morning coffee, lunch, workbook, and a copy of the book “Unreasonable Hospitality” by Will Guidara.

I need to cancel. Can I get a refund?

Refunds will not be issued after Friday, May 2.

Where exactly is the workshop?

Pinnacle Bank, 850 Morrison Drive, Charleston. We will meet in the 9th Floor Learning Center

I have additional questions. Who can help?

Email Holly Fisher at holly@fisher-creative.com or call/text 843-991-1689.

What is the parking situation?

Visitors can access the parking garage from Johnson Street, the street between the apartment complex and Pinnacle. Parking fees are not included in your event registration.

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Fisher Creative LLC

Your marketing messages are getting lost in the noise and not reaching your potential customers. You’re wasting money on social media and advertising. You’re creating websites and brochures that look nice, but don’t tell your story. You’re overwhelmed and frustrated. We believe there’s a better way. Holly Fisher is the CEO of Fisher Creative and a StoryBrand Certified Guide. She will help your business cut the clutter and create marketing messages that work.