HDI Southern Virginia Presents "How to Write a Great Email to Customers in the Age of Social Service"

HDI Southern Virginia Local Chapter

The HDI Southern Virginia Chapter is pleased to invite you to our first meeting of 2017 at the Liberty Tax Headquarters in Virginia Beach, Virginia! 
For our first meeting of 2017, we are excited to welcome Leslie O'Flahavan, owner of E-WRITE, to present on "How to Write a Great Email to Customers in the Age of Social Service"
While support centers are focusing on delivering service via chat and social media, many customers still prefer email. But these newer channels have changed what customers expect from email. Companies can’t do email the old way: slowly, badly, or with stale canned content. In the social media age, support organizations must renew their efforts write high-quality, brief, responsive email to customers who want to reach them that
In this session, you’ll revisit best practices for writing email to customers and learn how social media and chat have changed the landscape for customer service email.
You'll learn:
<UL>
<LI CLASS="MsoNormal">How social service and chat have changed what customers expect from email service</LI>
<LI CLASS="MsoNormal">Which types of service is best delivered via email</LI>
<LI CLASS="MsoNormal">Why agents must use templates to write high-quality email </LI>
<LI CLASS="MsoNormal">How to get the best from email and avoid the channel's natural pitfalls</LI>
</UL>
 
Agenda
 12:00 Noon to 12:30 PM – Lunch and Networking 
12:30 PM to 12:40 PM – HDI Corporate and Local Chapter items
12:40 PM to 1:40 PM - Leslie O'Flahavan on Writing a Great Email 
 1:40 PM to 2:00PM – Roundtable Discussion and Meeting Wrap-up
 
 
We'd like to thank VACO Hampton Roads who has generously offered to sponsor this event:
At Vaco Hampton Roads, we partner with clients on critical projects and strategic talent solutions in the areas of technology, finance, accounting, and operations.  We pride ourselves on the personalized approach of a small business combined with years of experience in our community and the breadth of services you’d expect when working with a larger company. Our team’s tenure in the market means that we’re well connected with our tidewater community, the pulse of business and industry trends. We love what we do and that comes through in the care and personal touch that we give our clients, candidates, and one another. Understanding the true needs of our clients and candidates, as well as corporate cultures and personalities, is the cornerstone of what we do each and every day and allows us to provide only the highest quality professionals in the industry.  For more information we encourage you to check out our website at <A HREF="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.vaco.com_hampton-2Droads&d=DwMFAg&c=19TEyCb-E0do3cLmFgm9ItTXlbGQ5gmhRAlAtE256go&r=KkU--9WPArBTDA_JR_DJJdwLMZSCGw6HocdtIPiJSJM&m=JTpC8GGHQBTr_3YJEWpspnAS4Gou180tjGUSn5NaJDA&s=xbBJCH1kV2bSURV_X5aTX4X86FCwtH6zPysO3bx3A-I&e=" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">www.vaco.com/hampton-roads</A>.
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