Handling Difficult Conversations. October Communication Skills Workshop

Communication Skills is a series of monthly workshops designed for Professionals who want to enhance their skills in a supportive environment. Join us for interactive sessions, insightful discussions, and practical tips to help you navigate the challenges of communicating as a leader.

Handling Difficult Conversations

"He keeps doing this thing that makes me SO MAD!" "I have to give her some difficult feedback and I'm dreading it." "I need to make a change in the organization, and he is not going to like it." Delivering a correction or bad news is ESSENTIAL to keeping a workplace healthy! But, that doesn't mean it's easy. In Handling Difficult Conversations, you will learn to:

• Turn tensions into opportunities for building respect and change
• Figure out what is fact and what is the "story" that's feeding the conflict
• Some scripts for opening hard conversations
• The secret to getting Gen Z to hear critical feedback without panicking
• Getting past your own fears about upsetting someone else