If fear, hesitation, and uncertainty were removed from every customer interaction, imagine what your quota (and your career) would look like. Through a nuanced and agile way of handling objections, you’ll discover how to confidently anticipate and address your customer’s concerns, shift their perspective from objection to opportunity, and guide them to take the action you desire.
Behavioral Outcomes:
- Validate objections to demonstrate empathy and build trust before you pivot to your solution
- Leverage the power of inquiry to turn difficult questions into opportunities for deeper dialogue
- Lead conversation instead of interrogation
What You Will Need:
- A computer with Zoom.us video conferencing software installed. Install for free here: https://zoom.us/download
- Zoom virtual meeting link will be shared on a separate Online Event Page after you register.
What Makes Our Virtual Training Different:
Our virtual trainings are live and highly interactive. You’ll always be answering a question, discussing with a partner in zoom breakout rooms, practicing individually or with a group, or giving and receiving feedback. Passive participation is not an option!
Cancellation:
If your plans change and you are no longer able to attend the event you signed up for, please let us know 24 hours in advance so that we can offer spots to the waitlist. There is a $7 Eventbrite Cancellation fee if you cancel your ticket. Any cancellation less than 24 hours will not be eligible for a refund.
Notice:
The event may be recorded for purposes including, but not limited to, service improvement, quality assurance, and internal training. Participants grant LifeHikes the full right to use the recordings and images in printed and online publicity. The event content is licensed and may be subject to legal protection. Participants are not permitted to record audio, images, or video from the training session.
