GSA Customer Experience Hackathon 2019

The mission of GSA is to deliver the best value in real estate, acquisition, and technology services to government and the American people.

General Services Administration

<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">The General Services Administration (GSA) is holding a coast-to-coast hackathon on Wednesday, June 19, 2019, aimed at bettering the customer experience of products in government. 
 
Throughout the federal government, as described in the <A STYLE="text-decoration-line: none;" HREF="https://www.performance.gov/PMA/PMA.html" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer"><SPAN STYLE="color: #1155cc; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">President’s Management Agenda</A>, improving customer experience is a top priority. Customer experience can refer to the external customers and internal customers. This hackathon, we will be focusing on both. The participants will be including the newly-released <A STYLE="text-decoration-line: none;" HREF="https://digital.gov/2019/04/08/introducing-uswds-2/" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer"><SPAN STYLE="color: #1155cc; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">U.S. Web Design System 2.0</A> in their solutions.
 
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">Throughout this all-day hackathon, taking place simultaneously at eight GSA locations nationwide, participants will evaluate real-world products and iterate on ideas for making the customer experience better in GSA applications.
 
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">How teams will be formed
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">Team formations will be on a randomized basis, in equal numbers of 5 to 10. Participants will be notified via email with confirmation of their registration. A package containing additional details, specifically the Hackathon Schedule of Events, assigned application problem set, and any other relevant information will be communicated to registered participants on June 13, 2019 at 3:00 pm, ET. 
 
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">GSA will assign registered participants to randomized, equitable-sized teams of between 5 to 10 people based on the number of registrants. The exact number of participants on the teams will be determined by the number of participants who show up in person on the day of the event and participate for the full hackathon event duration of 10:00 am - 4:00 pm ET. Your randomly-assigned team may be located amongst the eight nation-wide hackathon locations, and able to communicate through video conferencing software and equipment that will be provided by GSA in order to facilitate collaboration during the hackathon. Participants will be randomly assigned to one of GSA applications that are customer experience focused. Participants could be hacking the Customer Experience (CX) and User Experience (UX) in multiple formats to include: wire frames, APIs, SaaS, and/or coding. 
 
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">Registration will remain open until June 14, 2019, at 12:00 pm, Eastern Time (ET) or until spaces are filled. The event space is limited to the capacity listed in the details of this document. Participants will receive a confirmation email after completing the online registration.
 
<SPAN STYLE="font-size: small; font-family: arial, helvetica, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">More information can be found on the <A HREF="https://digital.gov/event/2019/06/19/gsa-customer-experience-cx-hackathon/" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">DigitalGov event page</A>.

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GSA Customer Experience Hackathon 2019

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