Free Training: De-escalation in Customer Service
Participate in two community training with the goals of creating equitable workplaces and enhancing safety in the Short North Arts District.
Location
Stonewall Columbus
1160 North High Street Columbus, OH 43201About this event
- 2 hours
The Short North Alliance is partnering with The YWCA Columbus and Safety Officer, Joe Curmode, to provide two free training in 2024 - Fostering Belonging in Business and De-escalation in Customer Service.
These opportunities are offered to all Short North Arts District, Fifth Avenue, Fourth Street Special Improvement District, or Friends of the Short North Alliance business employees, owners, and community residents. To compensate employees in the District(s) for their time, every employee participant will receive a Visa Gift Card after each session, with the potential of earning up to $75 in gift cards.
Training Topic:
De-escalation in Customer Service: This training will focus on teaching people valuable skills in handling tense situations, especially in customer service. It aims to help businesses develop policies and procedures to ensure the safety of their teams. ($25 Visa Gift Card per District Employee.)
If you are also interested in taking our "Fostering Belonging in Business Training" Click Here.
These programs are made possible with the support of The City of Columbus; the Mary Marjorie Wittwer, the Edith Doud, the Lewis B., and Myra B. Simpson funds of The Columbus Foundation; and Stonewall Columbus. Thank you to these generous supporters for underwriting our ability to offer these training free of charge to our community.
Frequently asked questions
The Short North Alliance (SNA) is a 501(c)3 nonprofit organization. The mission of the Short North Alliance is to nurture the Short North Arts District, High Street, East 5th Ave, and North 4th Street commercial corridors as vibrant, creative, and inclusive communities and leading art destinations
The Short North Alliance, informed by input from local businesses, seeks to support employees' desire for resources on de-escalation techniques and support inclusion, diversity, equity and access in our communities.
-Understand the benefit of fostering belonging and inclusion in your business. -Learn about the safety, mental health, and housing resources specific to the Short North. -Understand ways in which you can build business policies and processes that help prevent and de-escalate safety concerns.
If you work at a business located within the Short North Arts District, East 5th Ave, and North 4th Street commercial corridors or the business you work for has an active "Friends of the Short North" membership you're eligible to take this training and be compensated for your time.
If you live within the zip codes 43215 and 43201 you're an eligible resident participant.