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Free CE event on DEALING WITH DIFFICULT PEOPLE: How to work with Challengin...

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The Bristal Assited Living at Armonk

90 Business Park Drive

Armonk, NY 10504

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In today's highly interactive world, it is difficult not to avoid people who test our patience. Potential conflicts abound when working with clients and their families in medical settings, residential settings and in the community.

This introductory / intermediate level workshop will review the functions of challenging behavior and assist participants in analyzing situations through the use of case vignetts; develop a positive plan of intervention involving a therapeutic change process; and to develop techniques to reduce interference and how to stay safe in the workplace.

Participants participating in this program will be able to:

* Recognize symptoms and core emotional states of the most challenging situations / clients.

* Explain how emotional intelligence and stress managment work together in problem resolution

* Actively explain and use the STEPS assessment process

* Identify the distinctions between clinical disorders and personality disorders

* Effectively develop skills to avoid escalating challenging clients

* Identify ways to protect themselves from stress and potential danger in the workplace.

Registration Cost:

Free - on-line registration strongly recommended due to limited space availability.

Cancellation Policy: Please cancel within 48 hours of the event if you cannot attend.

Registration, Light Dinner and Networking from 5:00pm - 5:30pm

Workshop program from 5:30 pm - 7:30 pm

Live Workshop Continuing Education Credit Information:

Full attendance is required: no partial credits will be offered for partial attendance.

New York Social Workers: The HDRT Group is recognized by the New York State Education Department's (NYSED) State Board for Social Work as a conditionally* approved provider of continuing education for licensed social workers # 0301. This activity will qualify for 2.0 (clinical) contact hours.

* Conditional approval still gives the HDRT Group full ability to provide CE credits for this program.

CT Social Workers: The HDRT Group, Provider # 1445, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) through the Approved Continuing Education (ACE) Program. ASWB Approval Period ( 6/08/15-6/08/16). Social Workers should contact their regulatory board to determine course approval for continuing education credits. Social Workers participating in this course will receive 2.0 (clinical) continuing education clock hours.

Case Managers: This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to Certified Care Managers (CCMs). CCMs participating in this course will receive 2.0 continuing education clock hours.

Certificates of course completion will be individually distributed at the end of the workshop, and the submission of workshop evaluation form. Certificates must be sign by participants at the time of receipt.

About the Instructor:

Anne B. Pagano, LCSW, ACSW, BCD, C-ASWCM, is the Executive Director of the Hoarding Disorder Resource and Training Group, Inc. She has over 30 years' experience in direct clinical services, supervision, administration and education in hospitals and long term care facilities. Anne was an adjunct professor at the Fordham University Graduate School of Social Services for 9 years. She holds a Master's in Social Work from Simmons College of Social Work in Boston and a Post-Master's Certificate in Gerontology from the Hunter-Brookdale Center on Aging in New York City.


This program will be held at the Bristal Assisted Living at Armonk

90 Business Park Drive

Armonk, NY 10504


The Bristal Assisted Living at Armonk is a handicap accessible facility.

This program is generously co-sponsored by

Salvatore Dicostanzo, Esq., Elder Law Attorney and CPA


Gwyneth J. Blackwell, Senior Care Resources

Customer Service: Call 914-980-7117 or email Anne Pagano at to ask about course content, instructors, request accommodations for disability, submit a formal grievance, or remove your name from a list.

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The Bristal Assited Living at Armonk

90 Business Park Drive

Armonk, NY 10504

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