BHPH Success Seminars

It is our privilege to invite you to attend the first Collections Course of 2016:

"Essentials for Improving BHPH Collections"

Presented by Jim Rhoads*, a leading consultant to the BHPH industry.

Dealers and senior managers urged to attend

This not to be missed course will include topics to improve your day to day BHPH dealer operations such as: defining collecting objectives, managing the critical moments, and handind the tough cases. Expect to come away with several immediately actionable new skills and develop a richer understanding of the collections process and legal compliance.

See how Jim’s proven methodologies can make dealers more efficient, profitable and how it can be used to improve customer relations.

* Jim Rhoads is an entrepreneur and consultant who has worked his entire career in retail including automotive retail or finance since 1996. As a consultant, analyst, and trainer, Jim has been onsite in Buy Here Pay Here dealerships in 25 states and counting.

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Agenda

April 26, 2016

11am – 1:15 pm Event badges pick up and lunch

1:30 pm Session 1

Opening. Introductions and overview
The Basics: Terminology and the Numbers
Defining Collecting Objectives
Customer Relations and Pre-Collections

3:00 pm [Break]

3:15 pm Session 2

Playing by the (Collection) Rules
Proven Practices for Fatter Bank Deposits
Working a Daily Game Plan
Crunch Time – Managing the Critical Moments

5:00 pm [Break]

5:15 pm Session 3

Handling (Permanently) the “High Maintenance” Customers
Tools, Technology & Resources
Making Tomorrow Easier, with Bigger Bonuses

6:00 – 7:00 pm Open Q&A Period

7:00 pm Dinner

April 27, 2016

8:00 – 8:30 am Breakfast

8:45 am Session 4

Reasons to (and NOT to) Repossess
Handling the Tough Cases
Skiptracing & Legal Action

10:30 am Testing

Review
Test
Results
Certificates

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For special room rate reservations click here

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REFUND POLICY

If you are unable to attend the course, we invite you to provide a substitute. If you send a substitute, please let us know the name and last name of your substitute.

Cancellations received on or before the refund cut-off date of Thursday March 24, 2016 by noon, will receive a full refund. You must cancel your hotel reservation directly.