Emergency Department Service Standards: A Best Practices Approach

Please join us for our virtual panel event! This event offers 1.5 ACHE Continuing Education Credits.

EVENT DETAILS:

Topic: Emergency Department Service Standards: A Best Practice Approach

Description: The Emergency Department is considered the “Front Door” to the hospital. Hospital executives recognize that in many cases most hospital admissions come in directly through the ED. The hospital C-Suite realizes that there are two primary ways to increase hospital admissions through the ED. The first is to either build out or renovate the current ED, which in many cases creates the “if we build it them will come scenario,” and the second is to repackage the ED through consistent and effective marketing initiatives focusing on clinical care, patient satisfaction and state-of-the-art technology.

Over the past several years, there has been a significant push by hospitals across the country to promote emergency department service standards, with the objective of attracting new patients, retaining current patients, and positioning the hospital in a favorable light to the community. Before a hospital embarks on an emergency department service standard it is imperative that they recognize the comprehensive house-wide approach that is required in order to provide, sustain and reap the benefits of an emergency department service standard.

Focusing on a variety of emergency department types (suburban hospital ED; satellite ED and urban hospital ED) this presentation will address various approaches with respect to ED service standards. This presentation will address the operational requirements, the impact on patient safety, required resource allocation, physical plant requirements and marketing requirements necessary for the successful implementation of emergency department service standards across a variety of hospitals, in addition to addressing the commitment required by the C-suite and respective departments for long-term sustainability and success.

Date: Tuesday, May 21, 2024

Time: 12:00 PM - 1:30 PM EST

Virtual: Conducted via zoom

*Registrants - PLEASE NOTE THERE IS A TWO PART REGISTRATION PROCESS:

In addition to your Eventbrite registration, in order to receive your virtual education credits, click and register via ACHE using the link at the bottom of this page.

PANEL DETAILS:

MODERTATOR: RandiLynn Lukac, COO, Altius Healthcare Consulting Group

PANELISTS:

• Vicenta Gaspar-Yoo MD, MBA, CHCQM-PA; SVP Care Continuum and Transitions – Allegheny Health Network
• Christian Fisher MBA, BSN, RN, NEA-BC, FAB; Nursing Administrator – Henry Ford
• Heath Williams RN, MSN; Director of Emergency Services and Community Ambulance Services – Genesis HealthCare System

PLEASE NOTE THERE IS A TWO PART REGISTRATION PROCESS:

In addition to your Eventbrite registration, in order to receive your virtual education credits, click and register below:

Event Code: V0450124
Event Title: (V0450124) Emergency Department Service Standards: A Best Practices Approach
Chapter: ACHE of Western PA
Program Date: 5/21/2024
Program URL (event registration link): https://account.ache.org/eweb/DynamicPage.aspx?Reg_evt_key=f6fafa24-0f3b-4739-868d-3ccf8dfbd339&WebCode=EvtRedirectorTL&site=ACHE