Earn 2 LARA Credits: Implicit Bias in Healthcare via Zoom June 6 11am - 1pm

Reducing Implicit Bias in Healthcare through Collaborative Communication

Participants take a pre- and post-workshop exam. Upon passing, they receive a certification that meets LARA Rules and Requirements (Mich. Admin. Code R.338.7004). SHRM has accredited all workshops.

Description

This experiential, hands-on workshop is based on Marshall Rosenberg's work on communicating and listening more effectively using Nonviolent Communication (NVC). We will cover the four fundamental steps of nonviolent communication: observing without judging, expressing feelings when observing, expressing and clarifying one's needs to the feelings one observes, and expressing specific requests.

Collaborative communication skills are examined and practiced to develop strategies to meet all people’s fundamental needs in a conversation in a healthcare setting. After the workshop, participants can continue with mini-practice sessions in safe spaces to encourage them to communicate with empathy and clarity. This style of dialog requires building a safe space and trust. When you and your teams feel heard by others, trust will rise.

Time Requirement

120 Minutes.

Learning Objectives:

· Develop the courage to listen without fear;

· Develop a framework to ask for what you want;

· Create a deeper understanding of self;

· Discover unknowns & form new understandings;

· Creating a culture of innovation & psychological safety; and

· Improving the delivery of healthcare by sharing mistakes and finding solutions.