Discovery Lab: CX/CS Edition

Discovery Lab: CX/CS Edition

Delve into the psychology of customer experience and service at our Discovery Lab: CX/CS Edition. Join leaders for insights and strategies.

By The Lab by Blue Monarch Group

Select date and time

Friday, May 3 · 7 - 7:30am PDT

Location

Online

About this event

About the Event:
Step into the realm of customer experience and service with our Discovery Lab: CX/CS Edition. This event series delves into the nuances of human behavior, psychology, and sociology as they relate to customer interactions and service delivery. Designed for senior leaders seeking to elevate customer experiences, each session offers a platform for inquiry and research around specific topics within the CX/CS domain. Join us as we uncover insights, share strategies, and unlock the keys to exceptional customer service.

Benefits:

  • Gain deeper insights into customer behavior, preferences, and expectations.
  • Explore innovative strategies to enhance customer experiences and drive loyalty.
  • Connect with industry experts and peers to exchange insights and best practices.
  • Access exclusive research findings to inform CX/CS strategies and initiatives.

Types of Topics:
Our CX/CS Edition of the Discovery Lab covers a diverse range of topics related to human behavior and studies, all with a focus on their implications for customer experience and service delivery. From understanding customer emotions to implementing effective service recovery strategies, each session provides actionable insights to optimize CX/CS efforts.

Audience:
This event series is tailored for senior leaders and decision-makers involved in customer experience management, customer service, and client relations. Whether you're a CXO, customer service manager, or business leader, the CX/CS Edition of the Discovery Lab offers valuable perspectives and strategies to enhance customer satisfaction and drive business success.

Format:
Each session follows a fast-paced "speed deep dive" format, consisting of a 30-minute exploration of the topic followed by an interactive Q&A session. This format is designed to deliver concise yet impactful insights, allowing participants to gain valuable knowledge and engage in meaningful discussions within a short timeframe.

About BMG:
Blue Monarch Group (BMG) is a leading human behavior consulting firm dedicated to driving transformative outcomes through behavioral science and innovative strategies. With expertise in psychology, sociology, anthropology, and beyond, we specialize in helping organizations unlock the power of human insights to drive marketing success, enhance customer experiences, and achieve sustainable growth.

Tags

Organized by

The Lab by Blue Monarch Group

Unveil the Science of Humanity: Human Studies Events at the Lab

At the Lab, we believe in the power of understanding human behavior as a cornerstone of innovation and success. That's why our Human Studies Events delve deep into the fascinating realms of psychology, sociology, anthropology, and beyond.

Led by a team of experts at the forefront of behavioral science research, our Human Studies Events offer a captivating exploration of the intricacies of human nature, societal dynamics, and cultural influences. Through thought-provoking discussions, interactive workshops, and immersive experiences, participants gain invaluable insights into what drives human behavior, shapes consumer preferences, and influences decision-making.

From dissecting the latest research findings to applying psychological principles in real-world contexts, our Human Studies Events provide a rich tapestry of knowledge and inspiration for professionals across industries. Whether you're looking to enhance your marketing strategies, optimize customer experiences, or foster a more inclusive workplace culture, our events offer a wealth of learning opportunities and practical insights to inform your approach.

Join us at the Lab for an enlightening journey into the science of humanity. Together, let's unravel the mysteries of human behavior, ignite innovation, and transform the way we engage with the world around us.