Discoverability in Spoken User Interfaces

Discovering and defining togetherwhat it means to be voice interaction and experience designers.Sharing information:career knowledge, news, resources, and opportunities for professional growth.Eliminating apathy and antipathytoward the need for good design of automated voice services.Advocatingfor the general public who use our applications and products and for good design in general.Providing educational knowledgeto companies and the public about automated voice services.Spurring and conducting valid and meaningful researchinto voice interaction and experience design techniques.

Association for Conversational Interaction Design (ACIxD)

Discoverability in Spoken User Interfaces 
Bruce Balentine, Chief Scientist Emeritus, Enterprise Integration Group
Non-trivial user interfaces—those that require multiple turns to accomplish complex tasks—benefit when user and machine adapt to each other. Champions of voice claim that speech uniquely exhibits this plasticity. But it doesn’t unless the interface is designed to be discoverable. Discoverability requires systemic characteristics including trust, user-initiated backup moves, rewards for experimentation, and internal transparency. This session discusses specific design techniques that allow and encourage user exploration with low risk and a likely early payoff.
Bruce Balentine is a design consultant specializing in speech, audio, and multimodal user interfaces. In almost three decades of work with speech recognition and related speech technologies, Balentine has designed user interfaces for telecommunications, desktop multimedia, entertainment, language training, medical, in-vehicle, and home automation products. As Chief Scientist for EIG and head of EIG Labs, he leads EIG's ongoing speech recognition usability R&D program, and -- in addition to providing professional IVR consulting services -- instructs at EIG workshops.

Discoverability in Spoken User Interfaces

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Discoverability in Spoken User Interfaces

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