Difficult Conversations

Kelsey Myers of Ward Certified brings a fresh, new millennial approach to training. Kelsey graduated from the University of North Carolina-Wilmington with a major in Communication Studies, has worked at Walt Disney World and in helped individuals in the energy, retail, law, and pharmaceutical industries.

Kelsey Myers

'Tis the season when you might need to call a customer to re-schedule a tune-up, or let them know a delivery can’t happen until a payment is made, or to explain that their service plan is only good when combined with a price agreement.   These are difficult conversations.   If you'd like to help your team handle these calls in a customer-friendly way, sign up for our webinar today!  We will discuss and practice how to;
<UL STYLE="color: #333333; font-family: Arial, Verdana, sans-serif; font-size: 13px; line-height: 20.8px;">
<LI>Be timely</LI>
<LI>Be honest</LI>
<LI>Be tactful</LI>
<LI>Be friendly</LI>
<LI>Be sincere</LI>
</UL>
Hope you can join us!

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Difficult Conversations

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Difficult Conversations

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