Most DBA's rarely establish Service Level Agreements (SLA) with the Management and if they do they sometimes just come up with some random numbers for availability. Then when at some point something goes really wrong everybody wonders why it takes so long to bring everything back online.

This Session will teach you how to ask the right questions, analyze your databases and servers and write a realistic SLA.

Once we have the SLA defined you will learn how to combine HA/DR features SQL Server has to offer to build infrastructure that will meet the SLA.

The surprising twist comes when you learn it's not just the infrastructure. The operating procedures and how the databases is used and maintained might play an even bigger role in the SLA than the technology.

Presenter: Thomas Grohser

Thomas Grohser for the past 21+ years has spent most of his time exploring the deeper inner workings of SQL Server and its features while working for entertainment, pharmaceutical and financial services industries. His primary focus is to architect, plan, build and operate reliable, highly available, secure and scalable infrastructures for SQL Server. Over the years he managed thousands of SQL Server instances processing trillions of rows taking up petabytes of storage. Thomas is a Microsoft Data Platform (former SQL Server) MVP.