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Defusing Comm Center Conflict @ Macomb County Dispatch

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Nov 02

Defusing Comm Center Conflict @ Macomb County Dispatch

Join Adam Timm for this insightful training class that will give you the tools to manage and defuse conflict at your center

By The Healthy Dispatcher

When and where

Date and time

Wed, November 2, 2022, 8:00 AM – 5:00 PM EDT

Location

Macomb County Emergency Dispatch 117 S. Groesbeck Hwy Mount Clemens, MI 48043

Map and directions

How to get there

Refund Policy

Refunds up to 30 days before event
Eventbrite's fee is nonrefundable.

About this event

This class is SNC approved for State 911 Training Funds.

TO PAY BY CHECK OR INVOICE: Please select "Pay By Invoice" or "Pay By Check" on the final Checkout screen of the registration payment process. Someone will be in touch with you to process your invoice.

Class description:

Difficult conversations and tense moments are the norm in 9-1-1, and negative interaction can quickly go sideways. Ineffective communicators are more likely to irritate callers and coworkers, negatively impacting the center's culture. In addition to exposing their agency to potential liability, frequent negative interactions can cause a calltaker to leave the profession more quickly. Participants will learn how to improve calltaking ability and effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).

Learning Objectives: 

  • Stay focused when you've lost patience
  • Identify and get out of negative thinking traps
  • Defuse conflict, work through it, and gain common ground
  • Assess your current communication effectiveness and create plan to improve

Instructor Bio:

Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”

Visit www.thehealthydispatcher.com for more.

Event image

Adam presenting at a recent 9-1-1 conference

Tags

  • United States Events
  • Michigan Events
  • Things to do in Mount Clemens, MI
  • Mount Clemens Classes
  • Mount Clemens Other Classes
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Defusing Comm Center Conflict @ Macomb County Dispatch


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