Dealing with People with Difficult Behaviors [Micro-Learning]

Team interactions are a constant part of the workplace, and while most are ideally productive and cordial, challenging behaviors can sometimes disrupt this dynamic. Difficult behaviors can lead to unproductive, stressful, or even toxic environments. Developing the skills to address and mitigate these challenges is vital for maintaining a positive and productive workplace.

In this two-hour micro-course, participants will explore common types of difficult behaviors and gain practical strategies for effectively managing them to promote healthier and more constructive interactions.

Objective

By the end of this course, participants will be able to model strategies for effective intervention of difficult behaviors.

Who Should Take This Course

This course is designed for professionals seeking to improve their ability to manage challenging interactions and maintain a positive workplace environment.

• Managers and Supervisors
• Customer Service Representatives
• Department Heads and Directors
• Team Leaders
• Team Members in Collaborative Roles
• Human Resources Personnel
• Project Coordinators
• Support and Administrative Staff
• Conflict-Resolution Specialists