Dealing with Challenging Patients on the Phone and in the Office

Orange County Medical Association and The Doctors Company

The Patient Experience: Dealing with Challenging Patients on the Phone and in the Office
ABOUT
You are invited to join us for our quarterly 2020 Lunch and Learn Seminars and Boot Camps designed to support officemanagers, administrators, and physicians to understand the risks you face in yourmedical practice and operations. Attend our quarterly sessions to learn how to protect your practice fromcurrent and emerging risks in 2020 and beyond.
Our goal is to prepare you tomeet increasing demands of compliance, the patient experience, socialmedia, technology, and complexity in systems for documentation and billing. Every session will support your learning and provide you with strategies and solutions to help you deal with the issues and risks facing your practice in 2020 and beyond.  This session is offered at no cost to TDC members and OCMA members.
 
*  Lunch is included.      
 
PRESENTERS
Kathleen Stillwell, MPA/HSA, RN, CPHRM Senior Patient Safety Risk Manager, The Doctors Company
Richard Cahill, Esq. Vice President, Associate General Counsel, The Doctors Company
 
Questions?
Mark Morones, OCMA 949.398.8103 Kathleen Stillwell, TDC 800.421.2368 x. 4254
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Dealing with Challenging Patients on the Phone and in the Office

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Dealing with Challenging Patients on the Phone and in the Office

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