Presented by: Mark Warren TPA instructor, Retired DPS Instructor
Tuition: Members- $40.00 Non-member $70.00
Class size limited to 50 8 TCOLE hours will be credited.
Become a TPA member at: www.texaspoliceassociation.com
No one likes to hear the word “no” and few like to have to say it. Those responsible for redirecting the behavior of people under stressful influences must first be in control of themselves when they have to say “no”, or when they can’t say “yes”. This training hopes to reintroduce readers and participants to the strategies and skills of active, responsive “adulting” (including words, language and postures), effective interpersonal communication, relationship – building skills and creating positive conflict behaviors. It’s true that in serving the public, one can’t often give people what they want, but by understanding the difference between redirection and punishment, we can more easily help them get what they need in order to voluntarily comply. Given the recent events in Ferguson, Missouri and the grand jury decisions there and in New York City, building positive conflict between the police and the public has never been more important and more critical. “Every day and with every public contact, work to engage and enhance as much positive conflict as possible”