Overview
Learning and reviewing conflict de-escalation techniques and how to stay grounded in the moment while safely handling tense situations
De-escalation training topics:
- Early identification: Recognizing signs of agitation and intervening early
- Conflict resolution: Using negotiation and mediation to address the underlying drivers of conflict
- Empathy: Being nonjudgmental and trying to understand the other person's feelings
- Personal space: Allowing space to show respect and decrease anxiety
- Boundaries: Setting clear guidelines for what is acceptable
- Calmness: Remaining calm and not letting your own emotions impact you
Benefits of de-escalation training:
- Reducing stress
- Improving morale
- Improving communication
- Improving retention
- Improving productivity
- Improving customer retention
- Preventing violent or aggressive incidents
- Promoting a safer environment
Good to know
Highlights
- 1 hour
- In person
Refund Policy
Refunds up to 7 days before event
Location
LAVA
4134 Lancaster Avenue
Philadelphia, PA 19104
How do you want to get there?
Organized by