De-escalation

The Philadelphia Socialist Rifle Association

Learning and reviewing conflict de-escalation techniques and how to stay grounded in the moment while safely handling tense situations

LAVA

<p>De-escalation training topics:</p><ul><li>Early identification: Recognizing signs of agitation and intervening early</li><li>Conflict resolution: Using negotiation and mediation to address the underlying drivers of conflict</li><li>Empathy: Being nonjudgmental and trying to understand the other person's feelings</li><li>Personal space: Allowing space to show respect and decrease anxiety</li><li>Boundaries: Setting clear guidelines for what is acceptable</li><li>Calmness: Remaining calm and not letting your own emotions impact you</li></ul><p>Benefits of de-escalation training:</p><ul><li>Reducing stress</li><li>Improving morale</li><li>Improving communication</li><li>Improving retention</li><li>Improving productivity</li><li>Improving customer retention</li><li>Preventing violent or aggressive incidents</li><li>Promoting a safer environment</li></ul>

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De-escalation

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De-escalation

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