De-escalation

Learning and reviewing conflict de-escalation techniques and how to stay grounded in the moment while safely handling tense situations

De-escalation training topics:

• Early identification: Recognizing signs of agitation and intervening early
• Conflict resolution: Using negotiation and mediation to address the underlying drivers of conflict
• Empathy: Being nonjudgmental and trying to understand the other person's feelings
• Personal space: Allowing space to show respect and decrease anxiety
• Boundaries: Setting clear guidelines for what is acceptable
• Calmness: Remaining calm and not letting your own emotions impact you

Benefits of de-escalation training:

• Reducing stress
• Improving morale
• Improving communication
• Improving retention
• Improving productivity
• Improving customer retention
• Preventing violent or aggressive incidents
• Promoting a safer environment