De-Escalation

Community Training DepartmentCrisis Connections has been a first call for help for people in need of emotional support and social services for over 50 years, originally called Crisis Clinic. Today, we are a nationally recognized leader in mental health, suicide and crisis intervention, and information and referral services.We are proud to offer a series of training designed specifically for mental health and social service providers. Additionally, we provide private training for both clinical and nonclinical settings. Each course is conducted by a caring, skilled professional with years of hands-on experience in their field.Crisis Connections Training206-204-9520 to request more information

Crisis Connections Training

How can we create a work environment that is mutually respectful to employees and customers?

De-escalation9:00 a.m. - 12:15 p.m.This is a 3-hour training.In order to provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense. In this training, you will learn practical tools to monitor your own reactions when situations intensify. You will learn both verbal and non-verbal techniques to ease volatile encounters and practice these in the training. The training introduces ways to establish boundaries and awareness of the environment, while actively listening and understanding the needs of the customer. This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.Registration InfoCost: $65<ul><li>No refunds are given</li><li>Attendee substitutions accepted up to 48 hours before training</li><li>Training URL and materials will be sent out 1 week prior to the event</li></ul>

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De-Escalation

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De-Escalation

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