De-Escalation Basics

De-escalation Basics

Bonus self-paced module included. Link to module provided after registration.

To provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense.

You will learn both verbal and non-verbal techniques to prevent and ease tense encounters.

The training introduces ways to establish boundaries and awareness of the environment using our 2-step process, while actively listening and understanding the needs of the customer.

This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.

Registration Info

Cost: $65

• Make-up course available for cancellations
• Refunds offered if Crisis Connections cancels the course
• Week prior cancellation available, minus processing fees
• Attendee substitutions accepted
• URL sent prior to course date (24-hours)

Call 206.204.9520 for questions, cancellations & login issues