De-Escalation Basics

Community Training DepartmentCrisis Connections has been a first call for help for people in need of emotional support and social services for over 50 years, originally called Crisis Clinic. Today, we are a nationally recognized leader in mental health, suicide and crisis intervention, and information and referral services.We are proud to offer a series of training designed specifically for mental health and social service providers. Additionally, we provide private training for both clinical and nonclinical settings. Each course is conducted by a caring, skilled professional with years of hands-on experience in their field.Crisis Connections Training206-204-9520 to request more information

Crisis Connections Training

<h3>Bonus self-paced module included.  Link to module provided after registration.</h3><p>To provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense. </p><p>You will learn both verbal and non-verbal techniques to prevent and ease tense encounters. </p><p>The training introduces ways to establish boundaries and awareness of the environment using our 2-step process, while actively listening and understanding the needs of the customer. </p><p>This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.</p><p>Registration Info</p><p>Cost: $65</p><ul><ul><ul><li>Make-up course available for cancellations </li><li>Refunds offered if Crisis Connections cancels the course  </li><li>Week prior cancellation available, minus processing fees</li><li>Attendee substitutions accepted  </li><li>URL sent prior to course date (24-hours) </li></ul></ul></ul><ul><p></p><h2>Call 206.204.9520 for questions, cancellations &amp; login issues </h2></ul>

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De-Escalation Basics

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De-Escalation Basics

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