CX Maturity Model Office Hour

Technology Transformation Services (TTS) designs and delivers a digital government with and for the American public.

Technology Transformation Services (TTS)

Is CX transformation in your future? CX work is wide-ranging, often encompassing the experiences of both internal and external customers.

Registration for this event is now closed. If recorded, materials and video of this event may be distributed to  registrants, if approved by the event host.

<p>The CX CoE now offers a <a href="https://coe.gsa.gov/docs/CXMaturityModel.pdf" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">CX Maturity Model</a> to share best practices and help organizations transform their federal service delivery. It is designed to provide organizations with a deeper understanding of how to measure their maturity level, and how to get to the next level.</p><p>Our CX leads will host complimentary office hours to provide an overview of the model and answer any questions. This event will be held via zoom and is open to federal employees only. </p><p><strong>Please join us at the CX Maturity Model Office Hours on July 13, 2022 from 11 a.m. to 12 p.m. EST. </strong></p><p>We look forward to sharing with you some of the best practices we’ve learned in our work across government!</p>

<h2>How to attend</h2><p>Thank you for your interest in this IT Change Readiness Workshop Series: Culture Pre-Assessment. Please contact us directly at brandi.long-frank@gsa.gov if you need accessible accommodations to register or be able to attend the event.</p><p><strong>Two important items!</strong></p><p>Once you register and before the event, you will need to download the Zoom web browser client in order to attend this event. Visit the<a href="https://zoomgov.com/download" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"> Zoom Download Center</a> to install.</p><p>Be sure to check your email, as the Zoom link and password will be sent 24 hours and 1 hour prior to our event start time for anyone that registers. The email subject line will contain the event name.</p><p>Please click "Register" to sign up and reserve your spot for the event.</p><p>This event will be held and recorded over Zoom for Government. For general questions about the tool, please review the<a href="https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"> Zoom computer and device requirements </a>and<a href="https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"> FAQs</a>. If you have specific questions or security concerns about Zoom for Government, please visit <a href="https://www.zoomgov.com/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">ZoomGov.com.</a></p>

<h2>About CoE’s Resources &amp; Advisory Support</h2><p>CoE Resources &amp; Advisory Support is a new collection of starter guides, templates and models, from each center and practice area available to the public. Through American Rescue Plan funding, this work furthers our mission of centralizing best practices and expertise for holistic technology transformation and is provided at no cost to users.</p><p>Using these resources, Federal agencies can take the first steps in their modernization journey by considering concepts themselves while also receiving live instruction at virtual workshops and office hours hosted by CoE leads.</p><h2>How to attend</h2><p>Thank you for your interest in this IT Change Readiness Workshop Series: Culture Pre-Assessment. Please contact us directly at brandi.long-frank@gsa.gov if you need accessible accommodations to register or be able to attend the event.</p><h2>Two important items!</h2><p>Once you register and before the event, you will need to download the Zoom web browser client in order to attend this event. Visit the <a href="https://zoomgov.com/download" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Zoom Download Center</a> to install.</p><p>Be sure to check your email, as the Zoom link and password will be sent 24 hours and 1 hour prior to our event start time for anyone that registers. The email subject line will contain the event name.</p><p>Please click "Register" to sign up and reserve your spot for the event.</p><p>This event will be held and recorded over Zoom for Government. For general questions about the tool, please review the <a href="https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Zoom computer and device requirements</a> and <a href="https://support.zoom.us/hc/en-us/categories/200101697" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">FAQs</a>. If you have specific questions or security concerns about Zoom for Government, please visit <a href="https://www.zoomgov.com/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">ZoomGov.com</a>.</p><h2>About the Technology Transformation Services (TTS)</h2><p><a href="https://www.gsa.gov/about-us/organization/federal-acquisition-service/technology-transformation-services" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Technology Transformation Services (TTS)</a> designs and delivers a digital government with and for the American public. We help government agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions.</p><h2>About Centers of Excellence (CoE)</h2><p>As part of GSA’s Technology Transformation Services, the <a href="https://coe.gsa.gov/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Centers of Excellence</a> initiative accelerates IT modernization at federal agencies by leveraging private sector innovation and government services while centralizing best practices and expertise for holistic transformation.</p><p>The CoE leverages commercially available solutions and expertise from industry to deliver enterprise transformation initiatives in partnership with agencies.</p><h2>About Customer Experience Practice Area (CX)</h2><p>The <a href="https://coe.gsa.gov/coe/customer-experience.html" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Customer Experience (CX) CoE </a>collaborates with agency stakeholders and staff to address complex challenges that impact the experiences of their customers. We transform data-driven insights discovered through research into innovative solutions that ultimately solve customer needs.</p><h2>About the U. S. General Services Administration (GSA)</h2><p>The mission of the <a href="https://www.gsa.gov/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">U.S. General Services Administration</a> is to deliver value and savings in  real estate, acquisition, technology, and other mission-support services across the government. One of GSA's four strategic goals is to improve the way agencies buy, build, and use technology. </p><p>Join the conversation on social media at <a href="https://twitter.com/USGSA" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">@USGSA</a>, <a href="https://twitter.com/GSA_TTS" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">@GSA_TTS</a>, and <a href="https://twitter.com/gsacoe/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">@GSACoE</a>.</p>

Our {communityGuidelinesLink} describe the sort of content we prohibit on Eventbrite. If you suspect an event may be in violation, you can report it to us so we can investigate.

To report other categories of prohibited or illegal content, submit {link}

Ticket sales have ended

CX Maturity Model Office Hour

More events from Technology Transformation Services (TTS)

Discover more events from Technology Transformation Services (TTS), from Government to other experiences you might love.

Ticket sales have ended

CX Maturity Model Office Hour

More events from Technology Transformation Services (TTS)

Discover more events from Technology Transformation Services (TTS), from Government to other experiences you might love.

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.