About CoE’s Resources & Advisory Support

CoE Resources & Advisory Support is a new collection of starter guides, templates and models, from each center and practice area available to the public. Through American Rescue Plan funding, this work furthers our mission of centralizing best practices and expertise for holistic technology transformation and is provided at no cost to users.

Using these resources, Federal agencies can take the first steps in their modernization journey by considering concepts themselves while also receiving live instruction at virtual workshops and office hours hosted by CoE leads.

How to attend

Thank you for your interest in this IT Change Readiness Workshop Series: Culture Pre-Assessment. Please contact us directly at brandi.long-frank@gsa.gov if you need accessible accommodations to register or be able to attend the event.

Two important items!

Once you register and before the event, you will need to download the Zoom web browser client in order to attend this event. Visit the Zoom Download Center to install.

Be sure to check your email, as the Zoom link and password will be sent 24 hours and 1 hour prior to our event start time for anyone that registers. The email subject line will contain the event name.

Please click "Register" to sign up and reserve your spot for the event.

This event will be held and recorded over Zoom for Government. For general questions about the tool, please review the Zoom computer and device requirements and FAQs. If you have specific questions or security concerns about Zoom for Government, please visit ZoomGov.com.

About the Technology Transformation Services (TTS)

Technology Transformation Services (TTS) designs and delivers a digital government with and for the American public. We help government agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions.

About Centers of Excellence (CoE)

As part of GSA’s Technology Transformation Services, the Centers of Excellence initiative accelerates IT modernization at federal agencies by leveraging private sector innovation and government services while centralizing best practices and expertise for holistic transformation.

The CoE leverages commercially available solutions and expertise from industry to deliver enterprise transformation initiatives in partnership with agencies.

About Customer Experience Practice Area (CX)

The Customer Experience (CX) CoE collaborates with agency stakeholders and staff to address complex challenges that impact the experiences of their customers. We transform data-driven insights discovered through research into innovative solutions that ultimately solve customer needs.

About the U. S. General Services Administration (GSA)

The mission of the U.S. General Services Administration is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the government. One of GSA's four strategic goals is to improve the way agencies buy, build, and use technology.

Join the conversation on social media at @USGSA, @GSA_TTS, and @GSACoE.

Registrations are closed

CX Maturity Model Office Hour