Customer Support Center Tools

As the state's workforce development portal, Illinois workNet® connects individuals, employers, workforce and education partners to free resources and services to achieve training and employment goals. Partnerships and technology are utilized to expand seamless and real-time access to workforce development resources ranging from career education and planning, job training, apprenticeships, employer-based training programs, layoff assistance, and partner training.Follow us on social media and Eventbrite to stay up to date on events, and visitIllinoisworkNet.comfor additional information!

Illinois workNet

Illinois workNet Partner Training -- Learn how to use Illinois workNet Customer Support Center tools to help your customers reach their career, training, and employment goals.
This webinar will include an overview and demonstration of how to:
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Activate your Illinois workNet Customer Support Center group
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Assist your customers with recovering or updating their passwords
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Use the Assessment dashboard to view a summary of customer assessment status
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View customer assessment results, employment plans, and saved Optimal Resume items
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Communicate directly with your customers using the messages feature
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Customer Support Center Tools

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Customer Support Center Tools

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