The reputation of an organization is built on the quality of service it provides to its customers. Ensuring consistent, high-quality customer service requires every team member to focus on understanding and addressing customer needs effectively. Whether interacting with internal or external customers, each team member plays a crucial role in shaping the customer experience and contributing to organizational success.
This two-hour micro-course emphasizes the importance of being customer-focused while equipping participants with the skills to identify customer needs and handle complaints constructively. By the end of the session, participants will be better prepared to deliver thoughtful, solutions-oriented responses that build customer trust and satisfaction.
![Customer Service with a Purpose [Micro-Learning]](https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F915365863%2F213182410549%2F1%2Foriginal.20241211-024033?crop=focalpoint&fit=crop&w=940&auto=format%2Ccompress&q=75&sharp=10&fp-x=0.5&fp-y=0.5&s=f7afb2ed3cfdc8c97f7baf71bcf81439)