Customer Service - Resolving Conflicts

Business ServicesSupporting local businesses with resources and tools is our priority. Our Business Services team makes it easy for you to gain access to these tools that support a strong workforce in San Bernardino County. Just call us or email us about using the services listed below. Don’t leave money on the table. We have access to funding that will help your business save time and money.– help protect your business from costly fines and penalties. For general HR questions, pick up the phone and call 877-282-3763.– let us save your money, time and energy by finding you the right employees to fit your needs– we have a database of pre-screened and assessed applicants to choose from– save up to 50 percent on the training needed to build up your team’s skills to take your business to the next level– we have funding to reimburse you for the initial training period for your new employees, up to 50 percent reimbursement of their wages for up to three months is availableBusiness Services ManagerCurtis Compton, 909.215.7255, ccompton@wdd.sbcounty.gov

San Bernardino County Workforce Development Dept.

This training will give your team the skills to transform an irate customer to a satisfied customer.

The class will help identify and resolve customer complaints in a healthy and positive way. The tools and skills presented equip you to resolve conflicts swiftly and smoothly.
Learning Objectives:
•	Assess a challenging situation and determine an appropriate strategy
•	Utilize a 5-step process for dealing with difficult people
•	Recognize the negative impact conflict has on them, their organizations and others
•	Recognize that they have a responsibility to resolve conflicts when they occur
•	Reframing to defuse aggressive attitudes

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