Customer Experience Mapping Workshop: A Highland Solutions Learning Event
$20
Customer Experience Mapping Workshop: A Highland Solutions Learning Event

Customer Experience Mapping Workshop: A Highland Solutions Learning Event

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Chicago Board of Trade Building

141 West Jackson Boulevard

Chicago, IL 60604

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** If you are finding the event has sold out, please email aortale@highlandsolutions.com so we can let you know if a last-minute spot opens up, or at the very least, when our next workshop will take place! **

“As competition and buyer empowerment compounds, customer experience itself is proving to be the only truly durable competitive advantage.” - Gartner Research

Customer Experience Mapping is a key practice for businesses to be able to truly understand what customers care about and how they make them feel. The insights gained from this activity are critical to enable your organization to deliver exceptional in-person and digital experiences and succeed in the age of the customer.

Join this limited-availability workshop to learn how to lead the collaborative, creative activities that produce valuable Customer Experience Maps and fuel your team's insight and innovation.

You’ll Learn:

  • How leading companies use customer experience as a critical competitive advantage.
  • The building blocks of Customer Experience Mapping activities and artifacts.
  • Hands-on mapping exercises led by experienced Experience Mapping & Service Mapping guides.
  • How to apply Customer Experience Mapping to your own organization.

Hosted By:

David Whited
CX Craftsman in Residence, Highland Solutions

Jeff Blanchard
Creative Director, Highland Solutions

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Date and Time

Location

Chicago Board of Trade Building

141 West Jackson Boulevard

Chicago, IL 60604

View Map

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