Creating an Exceptional Customer Experience

ABOUT THE NJSBDCAmerica's Small Business Development Centers - New Jersey (NJSBDC)  network is committed to guiding established small business owners and aspiring entrepreneurs to create and expand their business enterprises which will, in turn, result in sustainable growth, job creation, and statewide economic development and prosperity.The network, in carrying out its mission and purpose, exists to:Provide unmatched customer service and personal commitment to the small business client with honest evaluations of client probability of success;Bring high-value to the small business community;Produce positive outcomes for entrepreneurs and established small businesses;Serve communities and small businesses, facilitating economic development;Lead in providing education and training to small businesses.DISCLAIMERS:The NJSBDC network is an Accredited member of America’s Small Business Development Centers. Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.  All opinions, conclusions, and/ or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. All services are extended to the public on a non-discriminatory basis.By registering for any NJSBDC network event and/or training, you agree to be photographed, recorded, and/or filmed. You grant permission for the event organizers to use any images and/or recordings of you for promotional and marketing purposes. To opt out, please email the event organizers before the event.You also agree to receive emails about upcoming events and related information. You may unsubscribe at any time, and your email address will not be shared with any third parties.

NJSBDC State Office

An omni-channel strategy rules because your customers don’t have an off switch anymore.Businesses need to replace traditional customer service response with proactive customer experiences or they won’t survive. In this webinar we will:- Look at your Digital Customer Service Strategy- Identify your objectives- Understand where you are today- Determine how to get where you, and your customers, want you to be

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Creating an Exceptional Customer Experience

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Creating an Exceptional Customer Experience

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