Creating an Exceptional Customer Experience
Event Information
About this event
An omni-channel strategy rules because your customers don’t have an off switch anymore.
Businesses need to replace traditional customer service response with proactive customer experiences or they won’t survive.
In this webinar we will:
- Look at your Digital Customer Service Strategy
- Identify your objectives
- Understand where you are today
- Determine how to get where you, and your customers, want you to be
Organizer NJSBDC Statewide Headquarters
Organizer of Creating an Exceptional Customer Experience
ABOUT THE NJSBDC
America's Small Business Development Centers - New Jersey (NJSBDC) network is committed to guiding established small business owners and aspiring entrepreneurs to create and expand their business enterprises which will, in turn, result in sustainable growth, job creation, and statewide economic development and prosperity.
The network, in carrying out its mission and purpose, exists to:
- Provide unmatched customer service and personal commitment to the small business client with honest evaluations of client probability of success;
- Bring high-value to the small business community;
- Produce positive outcomes for entrepreneurs and established small businesses;
- Serve communities and small businesses, facilitating economic development;
- Lead in providing education and training to small businesses.
