Conversational Intelligence

Review how the Conversational Intelligence model connects neuroscience, trust, and communication effectiveness in the workplace.

Every conversation shapes the culture of your organization. This session introduces the Conversational Intelligence (C-IQ) model, a neuroscience-based framework for understanding how language and trust influence collaboration, engagement, and results. Participants will explore tools such as the Conversation Dashboard to recognize trust and threat dynamics in dialogue, and the Ladder of Inference to slow down assumptions and create shared meaning. Through discussion and practice, leaders and employees will learn how to listen to connect, ask discovery questions, and transform everyday interactions into opportunities to build trust, strengthen relationships, and foster a culture of partnership.

Outcomes:

• Review how the Conversational Intelligence model connects neuroscience, trust, and communication effectiveness in the workplace.
• Use the Conversation Dashboard and Ladder of Inference to recognize conversational patterns, manage reactions, and create space for understanding and collaboration.
• Implement conversational behaviors that build trust such as listening to connect, being open to influence, asking discovery questions, and co-creating shared meaning.

Facilitator

Suzi Wear

Recommended Audience

Supervisors, Managers, HR, Organizational Leaders