Conducting Effective Incident Investigations -How sometimes we get it wrong

Jose Perez, The Wonderful Company – Sr. Director, Environmental Health & Safety

Conducting Effective Incident Investigations (and how sometimes we get it wrong)

Program Description:

An effective incident investigation program is an essential element of an organization's safety management systems. However, some precautions must be kept in mind. Incident investigations are only one component of a health and safety program and are ultimately a reactive process. If we only learn when things don’t go well, then we will always be limited on how our business improves and adapts to the operational challenges of any industry. How do we truly learn from these events, and why do we have to limit ourselves to learn only when something bad happens?

Learning Objectives:

• Understanding the Application of Human and Organizational Performance (HOP) to System Failures:

• Explain the fundamental principles of Human and Organizational Performance (HOP).
• Describe how HOP principles help identify and address system failures in the workplace.
• Apply HOP principles to improve safety and efficiency in organizational systems.

• Exploring the Influence of Organizational Culture.

• Understand how organizational culture impacts workplace behavior and performance.
• Analyze how culture can either support or hinder safety and efficiency efforts.
• Explore strategies to align organizational culture with HOP principles for better outcomes.

APPROVED FOR SHRM PDC/HRCI CEU