Question 1

Why do I have to choose a time slot?

Accepted Answer

In order to receive your free materials, we sit down with each attendee for 10-15 minutes. To minimize wait time, we ask that you choose your time slot and arrive as close to that time period as possible. By doing so, you allow everyone to be served in a timely manner.

Question 2

Do I need a ticket?

Accepted Answer

We kindly ask that ANY families wanting to receive materials at this event register and confirm their information through their ticket to make the process quick and easy.

Question 3

What do I need to bring?

Accepted Answer

Please bring proof of guardianship of your child such as a birth certificate or ultrasound (if pregnant).

Question 4

Can I bring my children?

Accepted Answer

We ask that you limit the amount of support people or children. To receive the best assistance for your family, we suggest that both legal guardians of your child or children be present.

Question 5

Do I have to purchase anything?

Accepted Answer

No, all tickets and materials are completely free. If someone is attempting to charge you, please ignore the request and reach out to our team as quickly as possible at 210-504-8015.

Question 6

How early/late can I arrive?

Accepted Answer

We ask that you arrive as early as possible, however the doors will not open until 9 a.m. If you arrive before then, we ask for your patience. We ask that the latest arrival be 15 minutes prior to event end time.

Question 7

Why do I have to confirm through a phone call?

Accepted Answer

By confirming your information through a 1-on-1 phone call, you provide Latched Team with a better understanding of your needs as well as get registered into our systems. After you are registered into our systems, we can assist you with more resources and material assistance.

Question 8

If I don't do the phone call, can I still get diapers?

Accepted Answer

You can! However all of the information required to provide your materials will have to be answered when you arrive. This can take some time and may delay the timeliness of your material distribution. We ask that you provide the information ahead of time to make the process as convenient as possible

Question 9

Who Can Attend?

Accepted Answer

Latched Services are available to all pregnant families and families with children under the age of 3 years. As long as you are pregnant, the legal guardian of your child, and reside in a Texas area code, you are eligible for Latched Support Programs.

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