Communication & Conflict Resolution
Going fast

Communication & Conflict Resolution

Participants will discover strategies for working with difficult people and how to manage responses, especially in stressful situations.

By Employers Network

Date and time

Tuesday, June 4 · 8:30am - 4:30pm EDT

Location

Employers Network

1004 S Pine Street Spartanburg, SC 29302

Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

About this event

  • 8 hours

Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict.

TOPICS

Communication

  • Determining your communication style
  • 4 types of communication
  • 2 dimensions of communication style
  • Communication style strengths and trouble spots
  • Interacting with other communication styles
  • Assessment: What's My Communication Style?

Conflict

  • Understanding conflict
  • Practicing conflict resolution
  • Development planning
  • Understanding 10 typical conflict situations
  • Assessment: Conflict Strategies Inventory

GOALS

  • Identify the importance of communication skills in building effective work relationships
  • Describe the obstacles that impact communication within an organization
  • Demonstrate how to effectively send and receive messages to achieve collaboration
  • Understand the importance of effective listening
  • Use appropriate questioning techniques
  • Describe a process for resolving conflict
  • Practice resolving conflict situations

Tags

Organized by

Employers Network

EN provides training, information, and guidance to help its members recruit, train, engage and retain associates in workplaces that value sound management practices and enlightened employer-employee relations programs.

Our training services include leadership skills, team-building, service excellence, human resources issues, and computer software.

$358 – $483