Overview
Participants will discover strategies for working with difficult people and how to manage responses, especially in stressful situations.
Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict.
TOPICS
Communication
- Determining your communication style
- 4 types of communication
- 2 dimensions of communication style
- Communication style strengths and trouble spots
- Interacting with other communication styles
- Assessment: What's My Communication Style?
Conflict
- Understanding conflict
- Practicing conflict resolution
- Development planning
- Understanding 10 typical conflict situations
- Assessment: Conflict Strategies Inventory
GOALS
- Identify the importance of communication skills in building effective work relationships
- Describe the obstacles that impact communication within an organization
- Demonstrate how to effectively send and receive messages to achieve collaboration
- Understand the importance of effective listening
- Use appropriate questioning techniques
- Describe a process for resolving conflict
- Practice resolving conflict situations
Good to know
Highlights
- 8 hours
- In person
Refund Policy
Refunds up to 10 days before event
Location
Employers Network
1004 S Pine Street
Spartanburg, SC 29302
How do you want to get there?
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