Communication and Problem Solving Skills

All course offerings are for employees of King County government unless otherwise noted.

King County Learning and Development

This one day training will address communication and problem solving skills with the public and with co-workers. This class covers skills for effective listening, speaking, dealing with conflicts and with defensive behavior. 
 
 Participants will know how to:
 • Name and demonstrate 7 active listening skills • Name and demonstrate 5 assertive verbal skills • Identify the differences between aggressive and assertive behavior • Name the 5 steps to deal with defensive behavior • List the steps in the 7 step problem solving process

King County Administration Building

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Communication and Problem Solving Skills

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Communication and Problem Solving Skills

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