Join instructor Lenny Borer for this two-day training. He will address communication and problem-solving skills with the public and with co-workers. This class covers skills for effective listening, speaking, dealing with conflicts, and with defensive behavior.

Participants will know how to:

• Name and demonstrate 7 active listening skills
• Name and demonstrate 5 assertive verbal skills
• Identify the differences between aggressive and assertive behavior
• Name the 5 steps to deal with defensive behavior
• List the steps in the 7 step problem solving process

Class is live via Zoom and will be held as follows:

• Tuesday, 12/08/20, 1:00pm - 4:30pm
• Wednesday, 12/09/20, 1:00pm - 4:30pm

Zoom dial in information will be sent out to registrants prior to the class.