Communicating and Creating Exceptional Customer Service

Communicating and Creating Exceptional Customer Service

Remember that perception's everything. Our customers may never tell us how we're doing. They may just leave or stop referring your business.

By THE HIVE Virginia Beach Business Resource Center

Date and time

Tuesday, May 20 · 1 - 3pm EDT

Location

The HIVE by City of Virginia Beach

140 Independence Boulevard Virginia Beach, VA 23462

About this event

  • Event lasts 2 hours

What do customers expect? How do you communicate with them on a regular basis? What do you do to monitor your relationship with customers? Join us to improve your processes and share your great ideas for the group!


Objectives:

  • Gain an understanding of customer expectations and trends in buying/decision making
  • Understand strategies to retain and build relationships with customers
  • Learn effective planning and monitoring customer engagement to better target customers and expand new services

Tags

Organized by

THE HIVE Virginia Beach Business Resource Center