Communicate Like a Leader

Business ServicesSupporting local businesses with resources and tools is our priority. Our Business Services team makes it easy for you to gain access to these tools that support a strong workforce in San Bernardino County. Just call us or email us about using the services listed below. Don’t leave money on the table. We have access to funding that will help your business save time and money.– help protect your business from costly fines and penalties. For general HR questions, pick up the phone and call 877-282-3763.– let us save your money, time and energy by finding you the right employees to fit your needs– we have a database of pre-screened and assessed applicants to choose from– save up to 50 percent on the training needed to build up your team’s skills to take your business to the next level– we have funding to reimburse you for the initial training period for your new employees, up to 50 percent reimbursement of their wages for up to three months is availableBusiness Services ManagerCurtis Compton, 909.215.7255, ccompton@wdd.sbcounty.gov

San Bernardino County Workforce Development Dept.

Studies tell us 70% of mistakes in the workplace are a direct result of poor communication!

Business professionals must have rules and tools for communicating effectively. Leaders need a firm foundation in listening mechanics and conflict resolution, Every leader must develop these communication skills, or face considerable hardship navigating organizational life, its stressors, and the unique demands inherent in leading others.
Learning Objectives
•	Define, distinguish, and formulate crucial active listening skills
•	What does respect have to do with communication
•	What are the expectations of a multi-generational workforce
•	Define leadership styles of communication
•	Identify methods for dealing with difficult people and resolving conflict on the job

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Communicate Like a Leader

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