Course is open to EHN Employees Only

Agenda

The purpose of the courses for the attendee to learn what are the policies and procedures regarding Client Rights, consumer abuse, neglect and exploitation.

Learning Objectives

• Understand what is the difference between complaint and grievance.
• Understand policies regarding client rights
• Understand policies regarding service animals.
• Discuss Class I , Class II and Class III abuse.
• Understand what neglect and exploitation is and how to avoid it.
• Discuss appropriate reporting.
• Have full competency of who the client rights officer is and how to contact him/her.