Certified Contact Centre Manager (CCCM)

Certified Contact Centre Manager (CCCM)

HRD Corp Claimable Workshop: Certified Contact Centre Manager (CCCM)

By ATCEN Communications Sdn Bhd

Date and time

June 24 · 9am - June 26 · 5pm GMT+8

Location

Wyndham Grand Bangsar Kuala Lumpur

1 Jalan Pantai Baharu Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 59200 Malaysia

Refund Policy

Contact the organizer to request a refund.

About this event

  • 2 days 8 hours

Contact us at info@atcen.com or WhatsApp us at https://wa.me/60182330760 for brochure & group discount!

*This is fully claimable under HRDF / PSMB!

Workshop Description

The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the role the Contact Center plays within the whole CEM framework. It also develops better insights into the challenges of day-to-day Contact Center operations management focusing on the people, process and technology. This workshop is for individuals who leads a Contact Center and needs to develop advanced Contact Center leadership competencies to transform their operations into a successful customer contact Center.

Workshop Learning Outcomes

  • Develop an overview understanding of organizational Customer Experience Management
  • Execute effective Contact Center Management operations through an improved understanding of key elements required for high performance
  • Understand the fundamentals of a high energy Contact Center environment
  • Develop competency in a Contact Center Manager with the knowledge and skills to manage and maximize internal resources
  • Gain knowledge on current world-class benchmark practices
  • Develop a deep understanding of performance metrics and how to predict it’s effects
  • Provide morale and performance boosters for the Contact Center management team

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Organized by

ATCEN Communications Sdn Bhd

ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community.

Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide. In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric.

The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN is registered with  & .We are also members of the Contact Centre Association of Malaysia (CCAM) and Branding Association of Malaysia.