Building a More Innovative Problem Solving Workforce

Problem-solving is the core of any workday within almost every role in a hospital, yet, preparation on how to be an innovative problem solver is not a shared focus. An innovation focus is typically prompted by inspiration or desperation, and can lead to intellectual, emotional and financial revenue. In healthcare, inspiration and desperation are encountered on a daily basis. So how does a hospital leverage these drivers to capture innovative approaches to day-to-day problems and to problems whose solutions can transform quality, safety and patient experiences?

This interactive two-day course teaches hospital executives and staff how to nurture a culture of creative problem-solving, where innovation can take root and grow.

What you’ll learn:

How to develop a culture of permission to delight patients
Innovative approaches to establishing innovation teams strengthened by innovative thinking
Analytical tools to prioritize projects
The multi-level benefits that come from innovative problem-solving for all stakeholders
How to recruit and prepare innovative leaders across the organization
How to make innovative problem-solving for exceptional experiences sustainable

Ongoing monthly check-in webinars are included with this course to ensure long-term success and sustainability.

Who should attend

This program is for healthcare leaders at all levels intent on developing and maintaining a remarkably relevant and responsive organization through stretched thinking.

Important details

Due to the educational nature of this program, there is no program fee to attend. Participants will be responsible for their own airfare, hotel, and ground transportation upon arrival. All meals, educational experiences and ground transportation during the program will be covered, including ground transportation to O'Hare at the conclusion of the program. Attendees stay at the Sheraton Northbrook at a discount rate of $139/night plus tax, inclusive of breakfast. Evening dinner events are educational in nature and a required part of the program.

About The Medline Patient Experience & Innovation Institute

Hospitals and Health Systems throughout the US count on Medline for over 500,000 products and solutions that assist in the care of patients and protection of staff. Medline has a continuing commitment to assist healthcare providers to offer the best thinking, practices and service for patients. In 2018 the newest solution for customers was launched: The Medline Patient Experience and Innovation Institute.

This new resource offers dynamic training, coaching and consulting support for healthcare clients who strive to enhance and align their operations to exceed the expectations and imagination of those who count on them for care. Interactive programs are offered at Medline headquarters in Northfield for teams to explore their overall patient experience strategy, build new internal coaching competencies, stretch their thinking around more effective problem solving and consider ways to build a more innovative and high performing culture. Unlike some patient experience education programs, the Medline Patient Experience and Innovation Institute is designed for practical, real-life applications. The content is focused beyond patient satisfaction score chasing and toward building a reliable strategy for exceptional experiences that includes safety at the core.

Building a More Innovative Problem Solving Workforce

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