Build your dream team: Take your business to new horizons

BUILD YOUR DREAM TEAM: TAKE YOUR BUSINESS TO NEW HORIZONS

This workshop is part of Baiduri MSME Empowerment Series, a collaboration between Baiduri Bank and Darussalam Enterprise (DARe).

COURSE DURATION

1 Day

• Training Session: 9am – 1pm
• Consultancy Session: 2pm – 5pm

WORKSHOP DESCRIPTION

The right team transforms customer service into an art form, blending diverse talents into a symphony of support and innovation. Each member contributes unique strengths, creating a rich source of ideas that not only meet but exceed customer expectations.

During this one-day session, learn to develop your ‘Dream Team’ through customer journey mapping and service scenario planning, focusing on value co-creation that not only meets customer needs but also makes your business an attractive prospect for other stakeholders (e.g. investors, board of directors, potential collaborators, etc.).

Take a deep dive into human-centered design, showcasing its potential through engaging “real” customer case studies and practical activities like stakeholder mapping and journey mapping.

LEARNING OUTCOMES

Equip yourself with the strategic tools to redefine your value chain and build a future-ready enterprise with the right team members.

• Develop understanding of your customer personas and their journeys that matter to them.
• Develop a team that creates value for your customers and builds clarity for your organisation branding.
• Assess team member contribution to value created for the organisation.

PROGRAMME SCHEDULE

WHO SHOULD ATTEND?

This workshop would be beneficial for entrepreneurs, business owners, managers, team leaders, and anyone involved in business development or building team initiatives.

ABOUT THE TRAINER

1. Daryl Lim: Co-Founder and Managing Partner, Design Thinkers Academy Asia

Daryl is a seasoned design thinker with over 20 years of experience across Asia, developing people-centric solutions and specializing in career pathways and training systems. He has collaborated globally with top companies like Daimler and Coca-Cola, and represents DesignThinkers Academy in Asia. His work promotes innovation, empathy, and sustainability, inspiring connections across diverse cultures.

2. Rosemary Phan: Co-Founder, Design Thinkers Academy Asia

With over 25 years in sales, market development, and consultancy across IT and events, Rosemary has trained at the Disney Institute and achieved recognition as a Top Female Executive. Leading Singapore's DesignThinkers team, she collaborates with major clients like SingTel and Hewlett Packard. Beyond her corporate success, Rosemary actively contributes to charity, using her skills to uplift communities. Her career exemplifies how blending professional excellence with philanthropy can profoundly impact society.

ESSENTIAL ITEMS TO BRING FOR THE WORKSHOP

Pen, paper, electronic device in case of internet research, laptop.

Don't miss this amazing chance to learn from experts and network with fellow entrepreneurs. Reserve your spot now and get ready for an exciting journey to entrepreneurial success!