Explore how AI-driven personalisation, seamless omnichannel strategies, and cutting-edge service innovations are reshaping how organisations connect with their customers. Gain strategic insights into the critical alignment between employee engagement and customer satisfaction, and discover how forward-thinking leaders are navigating digital transformation while maintaining a customer-first mindset. The day begins with a welcome coffee and concludes with a sunset cocktail — setting the tone for meaningful networking and high-level conversation. In between, you'll hear from keynote speakers sharing their strategic vision for CX, and take part in four industry-focused panels where senior leaders will explore trends and real-world lessons across Technology, Hospitality, Healthcare, and Customer Service. This is more than an event — it's a space for decision-makers to exchange knowledge, challenge assumptions, and shape the next generation of customer experience. Practical information: The event will take place at Jerónimo Martins Auditorium, located at building F. Access to the car park is via zone E or G, take the elevator to floor 0 Arrive early to enjoy the welcome coffee and visit the exhibition space.