CxSummit 2025

Media Nove

Join C-level executives and industry trailblazers at the CX Summit 2025 for an exclusive deep dive into the future of customer experience.

Nova School of Business and Economics

CxSummit 2025 - Driven by People, Powered by AIExplore how AI-driven personalisation, seamless omnichannel strategies, and cutting-edge service innovations are reshaping how organisations connect with their customers. Gain strategic insights into the critical alignment between employee engagement and customer satisfaction, and discover how forward-thinking leaders are navigating digital transformation while maintaining a customer-first mindset. In between, you'll hear from keynote speakers sharing their strategic vision for CX, and take part in four industry-focused panels where senior leaders will explore trends and real-world lessons across Technology, Hospitality, Healthcare, and Customer Service. This is more than an event — it's a space for decision-makers to exchange knowledge, challenge assumptions, and shape the next generation of customer experience.

International Keynote Speaker Dennis Wakabayashi - As the Global Voice of CX, Dennis leads conversations that shape the future of customer experience, blending industry expertise with actionable insights to help brands evolve. His influence spans multiple platforms, including a YouTube channel with 1 million monthly views and 70,000 subscribers. He also manages a LinkedIn group of 120,000 members, creating a global community dedicated to elevating customer experience. We are proud to announce our lineup of confirmed speakers for the event, featuring top industry leaders and innovators from across sectors:<ul><li>Cláudia Serra – Customer Service Director, CTT Group</li><li>Joana Pedroso – Marketing Director, bp</li><li>Rogério Canhoto – Chief Revenue Officer, Automaise</li><li>João Filipe Torneiro – Filipe Torneiro Consulting</li><li>Gonçalo Tomaz – Senior Pre-Sales Specialist, Collab</li><li>Jill Spencer – Director of Business Intelligence, Proinsight</li><li>Maria Estarreja, PhD – Global Marketing and Partnership Director, Lusíadas Saúde &amp; HeyDoc</li><li>Dr. Francisco Goiana da Silva – Medical Doctor | Health Manager | University Professor | Health Policy Expert</li><li>Dipu KV – Senior President, Bajaj Allianz General Insurance</li><li>Luis Drummond Borges – Board Member, Lusíadas Saúde</li><li>Rute Cardoso – Sales Manager for Modern Work and Business Applications, Microsoft</li></ul>

Refound:Until May 28th you can cancel your registration and request a refund of 75%.After May 29th, a reimbursement is no longer available.You can, however, until June 23th, transfer your ticket for another person, without any additional costs.To manage your refund contact our team at <a href="mailto:hello@labexperience.cx" title="mailto:hello@labexperience.cx" target="_blank" rel="nofollow noopener noreferrer">hello@labexperience.cx</a>.

Practical information: The event will take place at Jerónimo Martins Auditorium, located at building F. Access to the car park is via zone E or G, take the elevator to floor 0Arrive early to enjoy the welcome coffee and visit the exhibition space.

As nossas {communityGuidelinesLink} descrevem o tipo de conteúdo que proibimos no Eventbrite. Se suspeitar que um evento pode estar em violação, pode relatá-lo para que possamos investigar.

Para denunciar outras categorias de conteúdos proibidos ou ilegais, envie {link}

CxSummit 2025

Mais eventos de Media Nove

Descubra mais eventos de Media Nove, desde Negócios a outras experiências que poderá adorar.

Ainda à procura do evento certo?

Explore todos os eventos em Carcavelos e filtre por data, categoria e muito mais para encontrar o ideal.

CxSummit 2025

Mais eventos de Media Nove

Descubra mais eventos de Media Nove, desde Negócios a outras experiências que poderá adorar.

Mais eventos de Negócios

Explore mais eventos de Negócios com diferentes datas, preços e formatos para encontrar a sua próxima grande experiência.

Ainda à procura do evento certo?

Explore todos os eventos em Carcavelos e filtre por data, categoria e muito mais para encontrar o ideal.