Program Description:
Preparing for an unplanned or unexpected event, such as a natural disaster, pandemic, civil disturbances, medical error, or labor disputes (e.g., union labor) causes physical, psychological and emotional stresses that can overwhelm employees, medical staff, patients and communities. In the event of a crisis, the quality and efficiency of care delivery may be challenged and typically takes a toll on every part of the organization. Lack of the unknown or uncertainty is also a challenge that healthcare leaders face in the time of crisis. Healthcare leaders need to understand ways to prepare their organization for unforeseen circumstances, which includes developing a communication plan, managing organizationalresources, such as medical supplies, levels of patient care and leveraging local and state resources and funding.
This panel discussion will provide insight and perspectives on ways to manage an unforeseen crisis within the healthcare organization and its community. It will include how healthcare
leaders can better prepare and respond to a community or healthcare crisis, health surge event, or unanticipated response.
