Question 1

How do I attend the Back in the Saddle, sponsored by Warby Parker, customization event?

Accepted Answer

Secure your FREE ticket to the event and present your ticket at The Backyard at The Shops at Highland Village from 10am to 1pm. Don’t forget to bring your item purchased at The Shops at Highland Village to be customized!

Question 2

Do I have to pay to attend the Back in the Saddle customization event?

Accepted Answer

The event is FREE! But, you do need to register for a FREE ticket IN ADVANCE.

Question 3

How will I receive my ticket to attend the Back in the Saddle customization event?

Accepted Answer

Upon registering for your ticket, you will receive your ticket and details via Eventbrite at the email you provide at the time of registration.

Question 4

Can I attend the Back in the Saddle customization event without a ticket?

Accepted Answer

Walk-ups without a ticket will be served based on availability, only. If you do not have a ticket, you are not guaranteed to have your item customized.

Question 5

Where in The Shops at Highland Village will the Back in the Saddle customization event take place?

Accepted Answer

The Back in the Saddle customization event will be held in The Backyard.

Question 6

What is the minimum age requirement to attend the Back in the Saddle customization event?

Accepted Answer

If you are under 18 years of age, you must have a parent or guardian register for your free ticket.

Question 7

What types of customizations will be available?

Accepted Answer

You will be able to customize your product purchased at The Shops at Highland Village with patches as part of a patch bar and participate in a bead bar to customize your new lunch box, backpack or handbag! Items best for patches include jackets, jeans, sweatshirts, hats and bags.

Question 8

How long will the customization of my item take?

Accepted Answer

Expect to wait up to 10 minutes for your item to be customized.

Question 9

Can I have my item customized any way I want?

Accepted Answer

You will select a customization from a set of available options. Each guest is limited to a set number of customizations per item in order to ensure we can serve all ticketed guests.

Question 10

Can I pay for additional customizations?

Accepted Answer

No, not at this event but we encourage you to connect with our vendor for additional opportunities outside of this event!

Question 11

What kinds of items can I bring to have customized? Are there any restrictions?

Accepted Answer

For the patch bar, we are limited to only adding patches to jackets, jeans/denim, sweatshirts, hats and bags. For the bead bar, you can design/make any customized charm. To ensure all ticketed guests can be served, each guest is limited to one item.

Question 12

Where can I purchase an item to be customized during the event?

Accepted Answer

A large number of tenants offer products that can be customized. We encourage you to look at The Shops at Highland Village directory for specific details about each store.

Question 13

Do I need to purchase my item at The Shops at Highland Village in order to have it customized?

Accepted Answer

Yes. Use it as an excuse to treat yourself to something new!

Question 14

What if I’m not pleased with my customized item?

Accepted Answer

If you are not pleased with your customization, please contact the center at Virginia.Tirey@jll.com.

Question 15

What additional activities will be happening during this event?

Accepted Answer

In addition to the customization stations, you can expect live country music, glitter tattoos, Trick Roping demonstrations and a cowgirl stilt walker!

Question 16

Can my customized item be shipped to me?

Accepted Answer

No. You must pick up your item in person at The Shops at Highland Village during the event.

Question 17

What happens to my item if I leave it with the vendor and do not pick it up?

Accepted Answer

Items left past the duration of the event will be donated to charity.

Back in the Saddle Patch & Bead Bar Event