Assertive Engagement

Description

Often the individuals most in need of our services are the very folks most hesitant to work with us. Past disappointments by other providers, as well as mental health symptoms and substance use patterns can create a lengthy and challenging engagement process. This training will present an overview of best practices for engagement and initiation of services for individuals experiencing homelessness. Facilitators will discuss the goals of engagement, tips for building rapport, creative strategies for those facing barriers to care, and relevant evidence-based practice skills. Through review of case studies and real client scenarios, attendees will learn that the most important thing we can do for our participants is continue to show up.

Learning Objectives

Define the purpose and goals of engagement
Articulate the importance of centering client needs
Name three common barriers to care and three creative solutions to overcome those barriers

Motivational Interviewing & the Stages of Change

Description

Motivational Interviewing is a person-centered strategy that providers can employ to support clients toward making positive changes in their lives. Through honest conversations that acknowledge how challenging it can be to embark on a journey of recovery, providers can help clients resolve ambivalence, stand up to insecurities, and implement necessary changes in their lives. Attendees will gain insight into the foundations and key principles of motivational interviewing and learn specific strategies to encourage change. This session will invite attendees to reflect on their direct service work and consider use of this effective, evidence-based method with their clients.

Learning Objectives

Articulate the role of motivational interviewing in participant-centered care
Define sustain talk and change talk as components of ambivalence
Explain the OARS method of motivational interviewing

Assertive Engagment and Motivational Interviewing